How It Works
A structured five-phase approach developed from 30+ years of delivery operations experience inside cloud and technology consulting firms. Every engagement runs through some part of this arc — but not every engagement runs through all of it.
The ADAPT Framework
ADAPT is the complete arc — but not every engagement starts at Phase 1. Some clients arrive with a clear diagnosis and need help architecting the fix. Others have the roadmap and need hands-on execution. ADAPT is the framework; your starting point depends on where you are.
Five phases. One continuous arc.
Before I can diagnose anything, I need to understand how your firm actually operates — not how the org chart says it does. This phase combines structured intake, document review, and stakeholder interviews to build a complete picture across all ten operational domains.
Establish the operational baseline.
Surface findings with evidence and economic impact.
Assessment data is analyzed against a library of operational patterns built specifically for cloud and technology consulting firms. Every finding is tied to evidence, assigned a confidence rating, and quantified against your P&L. This is what separates a TunTech diagnostic from a consultant's opinion.
Build a roadmap scoped to your reality.
Once findings are clear — whether from a TunTech Operational Performance Diagnostic (OPD) or from your own internal assessment — the Architect phase prioritizes recommendations against your runway, team capacity, and risk tolerance. It produces a sequenced roadmap that tells you what to do first and why, or designs the structural fix the situation calls for (a PMO, a delivery framework, a governance model).
Implement the highest-leverage changes first.
Targeted implementation of the highest-leverage changes — with embedded support to ensure frameworks land the way they were designed to. The Pilot phase is where the work actually changes how your firm operates. Most engagements see measurable improvement within the first 60–90 days. This phase can run inside an OPD-led arc or as a standalone engagement for firms that already know what to fix.
Sustain and scale the improvement.
Operational improvement is only real when it holds under growth pressure. The Transform phase establishes the measurement systems, management disciplines, and ongoing advisory cadence that keep your delivery operation improving as your firm scales.
The OPD covers ten interconnected domains — every dimension of how a cloud and technology consulting firm operates, from how you win work to how you manage finances and prepare for AI. The same ten domains anchor every TunTech engagement, regardless of where you enter the ADAPT arc.
Ten Operational Domains
Whether you need a full diagnostic, advisory support to execute a roadmap, or embedded operations leadership — let's talk about where you are and what makes sense.